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Quasay Policies

Welcome to Quasay! We are dedicated to offering top-quality products and services while upholding the highest standards of transparency, professionalism, and customer satisfaction. Please review the following policies, which are designed to ensure a smooth and trustworthy experience for all our customers.

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1. General Policy

By using our website or making a purchase from Quasay, you agree to follow our terms and policies. All business operations are conducted in compliance with applicable legal and industry regulations to ensure reliability and customer trust.

2. Product Warranty Policy

All Quasay products come with a manufacturer’s warranty covering manufacturing defects. Warranty durations vary by product and are specified at the time of purchase.

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Please note, the warranty does not cover:

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  • Damage caused by misuse, accidents, or incorrect installation.

  • Normal wear and tear.

  • Unauthorized repairs or modifications.

To file a warranty claim, please provide proof of purchase along with a description of the issue.

4. Return and Exchange Policy

Returns:


We accept returns only for defective products. To initiate a return:

  • Ensure the product is unused, undamaged, and in its original packaging.

  • Notify us within 3 days of delivery.

  • Returns are not accepted for customized products.

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Exchanges:


We accept exchanges for eligible products. To request an exchange:

  • Contact our support team with your order details and the issue.

  • Ensure the product meets our exchange eligibility criteria.

  • Shipping charges may apply, unless the item is defective.

4. Return and Refund Policy

We strive to ensure your complete satisfaction. Our return and refund policies are as follows:

  • Products may be returned within 3 days of delivery if unused, undamaged, and in original packaging.

  • Custom or made-to-order items are non-returnable and non-refundable.

  • Refunds will be processed after inspecting the returned item. In some cases, shipping charges may be deducted unless the return is due to a verified defect or error on our part.

5. Shipping and Delivery Policy

We provide nationwide shipping across India, with estimated delivery timelines shown during checkout.

  • Delivery times may vary based on product availability and location.

  • Tracking details will be provided once your order is dispatched.

  • Report any damage caused during shipping within 48 hours of delivery.

6. Installation and Repair Policy

Installation:
We offer professional installation services for bathtubs, Jacuzzi systems, steam generators, and shower enclosures. Installation charges are separate, unless explicitly mentioned.

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Repairs:
Our certified technicians offer repair services using genuine or compatible high-quality parts.

  • Repairs include a 24-month service warranty, as applicable and discussed during the service.

7. Privacy Policy

We value your privacy and handle your personal information responsibly.

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  • Data Collection: Only the necessary information is collected to fulfill orders, improve services, and support customers.​​

  • Data Sharing: Your personal information is never sold or shared without your explicit consent.​​

  • Security: Transactions and data are secured with industry-standard encryption.

8. Customer Support Policy

Our customer support team is always ready to help with any questions, concerns, or service requests.

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Contact us:

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​We strive to respond promptly to all queries and service requests.

9. Payment Policy

We accept payments via:

  • Credit/Debit Cards

  • UPI and Net Banking

  • Other secure digital methods

All transactions must be completed at the time of purchase unless stated otherwise. We ensure secure processing for every order.

10. Policy Updates

Quasay reserves the right to change or update these policies at any time. Updates will be posted on this page, and customers are encouraged to review it regularly to stay informed.

Thank you for choosing Quasay.
 

We are committed to enhancing your lifestyle with premium products, reliable service, and dedicated support. For further assistance, feel free to reach out to us.

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